AUSTRALIA
| STANDARD AUS POST |
2 - 10 BUSINESS DAYS^ |
$12 AUD FREE OVER $300 AUD |
|
EXPRESS AUS POST |
1 - 3 BUSINESS DAYS^ |
$20 AUD |
NEW ZEALAND
|
NEW ZEALAND - NZ POST(via AUS POST) |
1 - 3 BUSINESS DAYS^ |
$35 AUD FREE OVER $450 AUD |
USA
We offer free express shipping on all orders over US$300. For orders under $300USD, we offer the following delivery options:
|
USA - AUS POST INTERNATIONAL EXPRESS |
5 - 10 BUSINESS DAYS^ |
$30 USD FREE OVER $300 USD |
|
DHL EXPRESS |
5 - 8 BUSINESS DAYS^ |
$50 USD |
UK | EUROPE
We offer free express shipping on all orders over £230 \ €260. For orders under £230 \ €260, we offer the following delivery options:
| DHL EXPRESS |
5 - 8 BUSINESS DAYS^ |
£40/€43 |
| AUS POST INTERNATIONAL EXPRESS | 5 - 10 BUSINESS DAYS^ |
£23/€26 FREE OVER £230 \ €260 |
DHL express shipping on REST OF THE WORLD orders, we offer the following delivery options:
|
REST OF THE WORLD - DHL EXPRESS |
5 - 14 BUSINESS DAYS^ |
$70 USD
|
ORDER TRACKING
Once your order has been shipped and confirmed, you will receive email confirmation with a tracking number, which will allow you to track the status of your shipment.
Please note the expected delivery times outlined above are guides only provided by our shipping partners. Whilst we expect delivery times to be accurate, there may be factors out of our control that can impact shipping timelines. If you have any questions or concerns about the transit of your package, please contact us at Info@kourh.co.
We aim to dispatch all orders within 1-3 business day (excluding public holidays) Australian Eastern Daylight Time (AEDT) UTC+11:00. Please contact our online customer care team if you have any questions about your order and we will be more than happy to provide an update.
International Duties & Taxes
All international orders are shipped on a Delivered Duty Paid (DDP) basis. This means that import duties, tariffs, and taxes are prepaid to customs on your behalf and are already included in the price you paid at checkout.
As these charges are remitted directly to customs authorities and are non-recoverable, duties and taxes cannot be refunded in the event of a return.
For approved returns, we will refund the product price (excluding duties/taxes and shipping costs) or offer store credit for the full product value.
We strongly recommend checking size guides or reaching out to our team before purchasing, as international duties are significant and non-refundable.
International Returns
All prices paid at checkout include prepaid import duties and taxes. These charges are sent directly to customs at the time of import.
Because they are non-recoverable, duties and taxes are not refunded on returned items. You will be refunded the product price only.
Example: If you paid $100usd total, and $30usd of this was customs duty/tax, your refund will be $70.
*All dates and times lines are based on Australian Eastern Daylight Time (AEDT) UTC+11:00
|
USA |
Import duties and Tariffs |
20% |
|
UK & EUROPE |
Import duties and Tariffs |
20% |
|
ASIA |
Import duties and Tariffs |
15% |
Pre - Orders
Please note that if you placed an "in stock" order which includes a pre-order item, the whole order will be shipped out together, once the pre-order item has arrived to us at our warehouse. We do not split orders once they have been placed. If you want your 'in stock' and available item to be shipped straight away, Please place order separately.
Lost Packages in Transit: In the unfortunate event that your package is lost during transit, it is crucial to take immediate action. Please contact us without delay so that we can assist you in starting the claims process. Additionally, we kindly request that you also get in touch with our designated shipping provider to initiate their claim procedure. Collaboratively, we will work diligently to resolve the issue.
Stolen Packages at Delivery Address: Please be aware that any package stolen from your delivery address is beyond our control and responsibility. While we make every effort to ensure safe and secure delivery, we cannot be held liable for theft incidents once the package has been successfully delivered. We recommend taking necessary precautions to safeguard your deliveries and ensure they are delivered to a location where such incidents are less likely to occur.
NEED HELP?
Email: Info@kourh.co
