AUSTRALIA
| STANDARD AUS POST |
2 - 10 BUSINESS DAYS^ |
$12 AUD FREE OVER $300 AUD |
|
EXPRESS AUS POST |
1 - 3 BUSINESS DAYS^ |
$20 AUD |
NEW ZEALAND
|
NEW ZEALAND - NZ POST(via AUS POST) |
1 - 3 BUSINESS DAYS^ |
$35 AUD FREE OVER $450 AUD |
USA | UK | EUROPE
We offer free DHL express shipping on all orders over US$200. For orders under $200 USD, we offer the following delivery options:
| USA, UK & EUROPE - DHL EXPRESS |
5 - 10 BUSINESS DAYS^ |
$50 USD FREE OVER $200 USD |
|
USA, UK & EUROPE - AUS POST INTERNATIONAL EXPRESS |
5 - 14 BUSINESS DAYS^ |
$25 USD FREE OVER $200 USD |
DHL express shipping on REST OF THE WORLD orders, we offer the following delivery options:
|
REST OF THE WORLD - DHL EXPRESS |
5 - 14 BUSINESS DAYS^ |
$70 USD
|
ORDER TRACKING
Once your order has been shipped and confirmed, you will receive email confirmation with a tracking number, which will allow you to track the status of your shipment.
Please note the expected delivery times outlined above are guides only provided by our shipping partners. Whilst we expect delivery times to be accurate, there may be factors out of our control that can impact shipping timelines. If you have any questions or concerns about the transit of your package, please contact us at Info@kourh.co.
We aim to dispatch all orders within 1-3 business day (excluding public holidays) Australian Eastern Daylight Time (AEDT) UTC+11:00. Please contact our online customer care team if you have any questions about your order and we will be more than happy to provide an update.
INTERNATIONAL DELIVERY NOTES
If shipping via AUS POST International - Once your package has been shipped out of Australia and into your country - the package will then be handled by the relevant postage service of your country. You can use the same tracking number from Australia Post for national service.
US - United States Postal Service
UK - Royal Mail
New Zealand - New Zealand Post
Canada - Canada Post
Germany - Deutsche Post
Italy - Poste Italiane
France - La Poste
Spain - Correos
All international shipments are sent DDU (Delivery Duties Unpaid). Any duties or taxes incurred are the responsibility of the customer. In instances where the duties and taxes are refused, and the parcel is returned to KOURH the return shipping fee will be deducted from the refund amount. We recommend contacting the custom office of your country for further information as KOURH is not able to estimate the duties or taxes that may be incurred.
*All dates and times lines are based on Australian Eastern Daylight Time (AEDT) UTC+11:00
Pre - Orders
Please note that if you placed an "in stock" order which includes a pre-order item, the whole order will be shipped out together, once the pre-order item has arrived to us at our warehouse. We do not split orders once they have been placed. If you want your 'in stock' and available item to be shipped straight away, Please place order separately.
Lost Packages in Transit: In the unfortunate event that your package is lost during transit, it is crucial to take immediate action. Please contact us without delay so that we can assist you in starting the claims process. Additionally, we kindly request that you also get in touch with our designated shipping provider to initiate their claim procedure. Collaboratively, we will work diligently to resolve the issue.
Stolen Packages at Delivery Address: Please be aware that any package stolen from your delivery address is beyond our control and responsibility. While we make every effort to ensure safe and secure delivery, we cannot be held liable for theft incidents once the package has been successfully delivered. We recommend taking necessary precautions to safeguard your deliveries and ensure they are delivered to a location where such incidents are less likely to occur.
NEED HELP?
Email: Info@kourh.co