Shipping times are estimates only. For the most accurate delivery timeframe, please enter your postcode at checkout.
Orders are processed Monday to Friday, excluding public holidays.
Australia
Free standard shipping on orders over $300 AUD.
| Service | Delivery Time | Price |
|---|---|---|
| Standard (AusPost) | 2 to 10 business days | $12 AUD |
| Express (AusPost) | 1 to 3 business days | $20 AUD |
New Zealand
Free shipping on orders over $450 AUD.
| Service | Delivery Time | Price |
|---|---|---|
| NZ Post (via AusPost) | 1 to 3 business days | $35 AUD |
United States
Free express shipping on orders over $300 USD.
| Service | Delivery Time | Price |
|---|---|---|
| International Express (USPS) | 5 to 10 business days | $20 USD |
Orders are shipped DDP. Duties and taxes are included at checkout. No additional charges on delivery.
Once your parcel arrives in the US, tracking will continue via USPS.
UK & Europe
Free express shipping on orders over £230 / €260.
| Service | Delivery Time | Price |
|---|---|---|
| DHL Express | 5 to 8 business days | £20 / €22 |
Orders are shipped DDU. Duties and taxes may be charged on delivery and are the responsibility of the customer.
Rest of World
| Service | Delivery Time | Price |
|---|---|---|
| DHL Express | 5 to 14 business days | $70 USD |
Orders are shipped DDU. Duties and taxes may be charged on delivery and are the responsibility of the customer.
Duties & Returns (International)
US Orders
Shipped DDP. Duties and taxes included.
Approved returns are refunded in full.
UK, EU & Rest of World
Shipped DDU. Duties and taxes are payable on delivery and are non refundable.
If a shipment is refused due to unpaid duties , taxes , unclaimed or rejected and returned to us a return shipping costs will be deducted from the final refund.
Approved returns are refunded for the product value only.
Order Processing & Tracking
Orders are dispatched within 1 to 3 business days.
Once shipped, you will receive tracking via email.
Delivery timeframes are estimates only and may vary due to external factors.
Pre Orders
Pre order items ship once available. Estimated dates are provided as a guide only.
Orders containing both in stock and pre order items will be shipped together.
To receive items separately, please place separate orders.
Delivery Responsibility
Once a parcel has been delivered, it is considered fulfilled.
KOURH is not liable for lost or stolen packages after delivery confirmation. While we make every effort to ensure safe and secure delivery, we cannot be held liable for theft incidents once the package has been successfully delivered. We recommend taking necessary precautions to safeguard your deliveries and ensure they are delivered to a location where such incidents are less likely to occur.