Any items that have been marked down or are purchased during a promotional sale are considered Final price and we do not offer refunds or exchanges on any Sale items purchased online unless deemed faulty we will issue you a new garment. Note, we are unable to refund or credit the cost of shipping.
SHIPPING & RETURNS
Shipping Information
AUSTRALIA
| STANDARD AUS POST |
2 - 10 BUSINESS DAYS^ |
$12 AUD FREE OVER $500 AUD |
|
EXPRESS AUS POST |
1 - 3 BUSINESS DAYS^ |
$20 AUD FREE OVER $500 AUD |
NEW ZEALAND
|
NEW ZEALAND - NZ POST(via AUS POST) |
1 - 3 BUSINESS DAYS^ |
$35 AUD FREE OVER $500 AUD |
USA | UK | EUROPE
We offer free DHL express shipping on all orders over US$150. For orders under $150USD, we offer the following delivery options:
| USA, UK & EUROPE - DHL EXPRESS |
5 - 10 BUSINESS DAYS^ |
$48 USD FREE OVER $150 USD |
|
USA, UK & EUROPE - AUS POST INTERNATIONAL EXPRESS |
5 - 14 BUSINESS DAYS^ |
$25 USD FREE OVER $150 AUD |
DHL express shipping on REST OF THE WORLD orders, we offer the following delivery options:
|
REST OF THE WORLD - DHL EXPRESS |
5 - 14 BUSINESS DAYS^ |
$70 USD
|
ORDER TRACKING
Once your order has been shipped and confirmed, you will receive email confirmation with a tracking number, which will allow you to track the status of your shipment.
Please note the expected delivery times outlined above are guides only provided by our shipping partners. Whilst we expect delivery times to be accurate, there may be factors out of our control that can impact shipping timelines. If you have any questions or concerns about the transit of your package, please contact us at Info@kourh.co.
We aim to dispatch all orders within 1-3 business day (excluding public holidays) Australian Eastern Daylight Time (AEDT) UTC+11:00. Please contact our online customer care team if you have any questions about your order and we will be more than happy to provide an update.
INTERNATIONAL DELIVERY NOTES
If shipping via AUS POST International - Once your package has been shipped out of Australia and into your country - the package will then be handled by the relevant postage service of your country. You can use the same tracking number from Australia Post for national service.
US - United States Postal Service
UK - Royal Mail
New Zealand - New Zealand Post
Canada - Canada Post
Germany - Deutsche Post
Italy - Poste Italiane
France - La Poste
Spain - Correos
All international shipments are sent DDU (Delivery Duties Unpaid). Any duties or taxes incurred are the responsibility of the customer. In instances where the duties and taxes are refused, and the parcel is returned to KOURH a return shipping fee will be deducted from the refund amount. We recommend contacting the custom office of your country for further information as KOURH is not able to estimate the duties or taxes that may be incurred.
*All dates and times lines are based on Australian Eastern Daylight Time (AEDT) UTC+11:00
Lost Packages in Transit: In the unfortunate event that your package is lost during transit, it is crucial to take immediate action. Please contact us without delay so that we can assist you in starting the claims process. Additionally, we kindly request that you also get in touch with our designated shipping provider to initiate their claim procedure. Collaboratively, we will work diligently to resolve the issue.
Stolen Packages at Delivery Address: Please be aware that any package stolen from your delivery address is beyond our control and responsibility. While we make every effort to ensure safe and secure delivery, we cannot be held liable for theft incidents once the package has been successfully delivered. We recommend taking necessary precautions to safeguard your deliveries and ensure they are delivered to a location where such incidents are less likely to occur.
NEED HELP?
Email: Info@kourh.co
RETURNS & EXCHANGES
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return,
- You have 14 days from receipt of your items to request the return;
- Item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging;
- Item must be sent back withIn 72hr of return request.
- Must send tracking number.
To start a return, by contacting us at info@kourh.co with the following details:
Full Name
Phone Number
Order Number
Please note we do not cover the costs to send the items back to us. We recommend using a registered and trackable method of return shipment and note we do not accept liability for lost returns.
Once returned item(s) have been received they will be assessed to ensure they comply with our returns policy and then processed within 3 business days(excluding public holidays) Australian Eastern Daylight Time (AEDT) UTC+11:00. You will either receive your refund (excluding original shipping cost) directly to the original method of payment used for the purchase. Successful returns can take up to 5-10 business days to appear on your account due to variable processing between payment providers.
You can always contact us for any return question at info@kourh.co.
KOURH reserves the right to cancel orders and refund customers orders due to pricing errors (or for any reason). You will be advised prior to cancellation.
Jewellery
For health and safety precautions, we do not accept refunds on any earrings unless deemed faulty.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We do not offer online exchanges, we recommend repurchasing your item to secure your desired size and style, once your return is received you will be entitled to a full refund. Please note you will be responsible for the cost of shipping your original order back to us.
Sale Items
*All dates and times lines are based on Australian Eastern Daylight Time (AEDT) UTC+11:00
NEED HELP?
Email: Info@kourh.co