Made-To-Order Policy

Please kindly note that KOURH offers to be made-to-order on
a range of products within the Made to Order Collection.

The whole purpose of our made-to-order selection is less waste & competitive
prices for you.

The time-frames stated on the product page are for production time only.
Please allow additional time from this date for shipping/ transit time to your
country.

 

What is a Made-to-Order Item?

No Made to Order collection garments
are held in stock. Item in this collection are considered
made-to-order garments regardless of whether your
purchase includes a standard item.

Prices are indicative as per the product page.

 

Is there a chance that you
may hold a made-to-order garment in stock?

Made-to-order
means that the garments are not in stock and only commence production once you
have placed an order. However, in some circumstances, some standard
sizes may be held in stock due to returns and restocks on best selling
dresses. If you are on a time constraint, feel free to contact our customer care agent to confirm available products in stock.

 

Can I make
further adjustments?

Made-To-Order products cannot be adjusted and is bought
based on your standard Australian sizing.

 

Made to Order Cancellation
Policy:

Please ensure to read this made-to-order policy & the product page (of
the garment you are intending on purchasing) carefully before committing to your purchase and placing an order.

Once an order has been placed & production commenced you can cancel the order for a partial refund. We will deduct The 50% depost fee if you choose to do this. Orders cannot be cancelled for a full refund under any circumstance, including: unexpected delays, change of mind, sizing
changes or sudden cancellations.

Can I Return a Made to Order
Garment?

Yes, if for some reason your made-to-order purchase did not fit as expected or simply did not suit you; you may return it for an 70% refund.

However, before returning a made-to-order garment, we can recommend/help seek post-purchase
alterations (if required) rather than returning it and having it
re-produced from scratch, as return shipping fees can add up to be
costly. 

Benefits of altering the garment on your end:Saving the environment by reducing our emissions footprint. Having the garment fit to your body
measurements.

Save on return shipping fees which can quickly add up !Save time on re-production waiting times and return-shipping times.

 

Additional Useful Information:

* To be on the safe side, we recommend you place your 'made-to-order' garment in advance & allowing 4 months for
your dress to be made and delivered. This is to allow for any unforeseen delays that may occur & to allow for any ‘unexpected/ additional alterations’ on your end.

NEED HELP?

Email: Info@kourh.co